I second the notion of asking for names of

each person you speak with and write it down – sometimes they may have an employee number or extension or something to go along with. In my experience, when someone KNOWS you took down their name, they’re more likely to help you because they know if they ignore your concern someone will find out!

Best of luck!

If I were you

I’d send a copy of the cancelled check to the collection agency with the note indicating the dates you informed the company of said payment. Follow up with a call.

Then I’d call the company and ask to speak to the manager (is it a dr’s office? Ask for the office manager/accounts supervisor) and explain the situation and follow it up with a letter outlining the issue, the dates and who you spoke to at the collections agency, etc. I’d ask them to read any notes on your file to you regarding payment as well.

If you were referred by a doctor of yours I’d send them a heads up letter and cc the brace company and tell them that your service has been severely lacking.

Basically, I’d throw everyone in the loop and make a big stink.

Then I’d start calling the same people every day until they send you proof that your account has been corrected.

BE THE SQUEAKY WHEEL!

Take names and document, document, document.

Seems like overkill, but I CAN’T stand people who can’t do their job. There is no excuse for the hassle you’ve been through, so move to the offensive and put them on defense.

We went through this with a medical bill a couple of years ago

The problem is someone is not doing their job and then it gets passed to the next flunky, who in turn does not do their job.

The way I finally solved it was I sent a firm letter with a copy of the canceled check, a copy of the info from the insurance company showing they had paid their part and then stated in my letter that if I was EVER contacted again on this matter I would be turning them over to authorities for attempted fraud and harassment. It’s been over two years and I’ve never heard another word from them. Jan who says you are being harassed because they know there are people like her fried D. who would pay the bill again rather than fight them in OK

Need some advice for a collection agency

I am furious at the moment, and need some advice from you all before I send the letter.

In June, I was fitted for a knee brace. The company billed my insurance, and then billed me the remainder — $374.06. I paid the bill and the check cleared July 9.

In August, I received a letter from them, stating that the bill was past due. I called, explained the situation, that I had the canceled check. They promised to straighten it out and get back to me.

About three weeks later, I received a letter, stating that the bill was past due and if I didn’t pay it in 10 days, they would send me to collections. I called, explained the situation, that I had the canceled check. They promised to straighten it out and get back to me.

Earlier this month, I received a letter, stating that the bill was past due and if I didn’t pay it in 10 days, they would send me to collections. I called, explained the situation, that I had the canceled check. This time, they asked me to fax them a copy of the canceled check, which I did. In the meantime, they promised to straighten it out and get back to me.

Today, I received a letter from a collection agency, stating that the bill was past due and had been sent to a collections agency.

I plan on sending them a letter with signature confirmation, explaining the situation and including a copy of the check. Is there anything else I need to say? Any way I can make sure this does not go on my credit rating? Anything I can do to make this stop???