We went through this with a medical bill a couple of years ago

The problem is someone is not doing their job and then it gets passed to the next flunky, who in turn does not do their job.

The way I finally solved it was I sent a firm letter with a copy of the canceled check, a copy of the info from the insurance company showing they had paid their part and then stated in my letter that if I was EVER contacted again on this matter I would be turning them over to authorities for attempted fraud and harassment. It’s been over two years and I’ve never heard another word from them. Jan who says you are being harassed because they know there are people like her fried D. who would pay the bill again rather than fight them in OK